Frequently asked questions (FAQ)

Before purchasing any service clients have few questions about the product for which we have listed below some common pre-sales questions.

Q. How long does it take to setup my account?
A: Account activations are provisioned instantly after the payment of your order is completed, so you can get started on your website right away.

Q. What's your network uptime?
A: We have a 99.9%+ Uptime.

Q. What payment methods do you accept?
A: We accept all major forms of credit cards which include Visa, Mastercard, American Express & Discover via
PayPal
"a third party credit card processor used on most of website as online payment gateway" and PayPal payments as-well. We also accept offline payment methods like cash payment in bank account as well as cheque/demand draft. If you want to pay cash, you will get the bank details in your welcome email. If you want to pay by cheque/demand draft, you will have to give us the cheque/demand draft number., bank name, date, amount etc. details by the same email which you have registered at us.

Q. I want to signup but coming form a different host, can you help with transfers?
A: Absolutely! We offer free transfer services. We'll move your website files from your old host and we'll even transfer the domain for you to our network. If the account is very large then conditions may apply.

Q: Do you offer a site builder?
A: All our Linux shared-hosting packages come with a Free website builder. We utilize RVsiteBuilder.

Q. Can I upgrade or downgrade my account?
A: Yes, All you have to pay is the difference between the two plans. The upgrade or downgrade is free.

Q: Are there any setup fees or other hidden costs?
A: We guarantee there are NO setup fees or hidden costs of ANY kind, you just pay the cost of the hosting plan, plus the cost of a domain name if you need it.

Q: Is My Credit Card Information Safe?
A: 
Maharashtra infotech uses PayPal "a third party credit card processor used on most of website as online payment gateway", therefore we don't have access to your credit card information. Maharashtra infotech  does not store your credit card information on our servers.

Q: What control panel do you use?
A: 
Maharashtra infotech uses CPanel for Linux and Plesk for Windows as our control panel software.

Q: Where are your servers located?
A: Our servers are located in two datacenters in California, Dallas and Houston, US.

Q: For Hosting my site with
Maharashtra infotech, am I required to transfer my domain to Maharashtra infotech?
A: No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar.

Q: How long does it take for DNS settings to change over?
A: DNS changes can take anywhere from 10 minutes to 72 hours to finish updating.

Q: Do I get my own CGI bin?
A: Yes. Every web hosting account gets their own seperate CGI bin by default.

Q: Do you have ImageMagic Installed on Linux Server?
A: Yes, we do have ImageMagic installed on all our Linux Servers.

Q: Do you have GD Lib installed?
A: Yes, we have GD Library installed.

Q: Does your servers have FrontPage?
A: Yes our servers have FrontPage installed and you can publish a FrontPage enabled site.

Q: Can you host all types of domain name extensions?
A: Yes we can host any valid domain extension.

Q: Do you offer private domain name servers for our domain ?
A: Yes we do. Private DNS is FREE on all Hosting Plans.

Q: How do you monitor your servers?
A: We use Nagios server monitoring software to check the availability of our web servers every 2 minutes. The moment a web server goes down, our technical team gets right on it to fix the issue as soon as possible.

Q: Does
Maharashtra infotech  allow SSH access?
A: No, SSH is not allowed.

Q: Can I run an online store by using a shopping cart software?
A: Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.

Q: Do you support shared SSL?
A: Yes we do support it.

Q: Can I use ASP on your servers?
A: You can use ASP on our servers but for that you have to purchase Windows Hosting Plan and not Linux.

Q: Does your server support JSP?
A: No we do not support JSP.

Q: Do you host adult websites?
A: We can host adult websites but all adult content must be legal and comply with the Internet Laws of the United States of America as our servers are located in America. Also it may be as per laws of your country.

 

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